FAQ

Frequently Asked Questions & Answers

Organic flower bulbs

• Aren't all flower bulbs organic? - No, not all flower bulbs are grown naturally. In general, many harmful pesticides are used in flower bulb cultivation.
• Are organic flower bulbs better? - Organically grown flower bulbs come from healthy soil, the flower bulb has more vitality and will also return better.
• Do all flower bulbs come from the Netherlands? - Yes, we work with 9 organically certified growers; 6 growers in the Kop van Noord-Holland, 1 grower in Midden-Kennemerland and 2 growers in Flevoland.
• What does the indicated bulb size such as; 11/+ stand for? - 11/+ stands for 11 centimeters in circumference and larger. The flower bulb is 11 centimeters measured all around. Standard; most tulip bulbs have this size.
• What is that white powder on the flower bulbs? - Our organic growers use rock dust to increase the shelf life of the organic flower bulbs.

Payment and delivery

• How can I pay you? - Via iDeal, Klarna, PayPal, Sofort, Stripe, Bancontact and cash at our stall. (see Events calendar )
• How long will it take before I can expect my package at home? -Spring bloomers are delivered to your home within 5 working days. You will receive a notification from us in advance when your order is shipped.
• Which postal company do you use? - We ship our orders via PostNL.

Returns

• How long is the return period? - You have 30 days to return. You pay the shipping costs yourself.

Warranty and quality

• What guarantee do you give? - We find it annoying when a product does not meet your expectations. In this case, please contact customer service as soon as possible. We will then look for a suitable solution. We give a 1-year flowering guarantee on all products.
• What quality do you deliver? - Our products are equipped with a Skal bio certificate and are inspected by the BKD (flower bulb inspection service) or Naktuinbouw. ​​All our products are hand -picked to ensure A-quality delivery.
• Do you sell true to colour and type? - Yes, we guarantee that the colours and types we offer in the photo and in the name description meet the result.
• Are you certified yourself? - We are certified by Skal bio-controle to trade organic products. (see certification) We are also certified to produce European plant passports. Phytosanitary number: NL-571278051.

Earn Bloomopoints

• How can I see how many Bloomopoints I have? - Click on Rewards in the bottom left of your screen and sign up or log in. Then click on Rewards again, and you'll see how many Bloomopoints you have next to your name.
• What can I do with my Bloomopoints? - You can redeem 1000 Bloomopoints for a 10% discount code or 2000 points for a €10 discount code in the cart.
• I already follow you on Instagram and like your Facebook page, will I still get Bloomopoints? - If you complete the task, the Bloomopoints will be automatically added to your balance.
• How can I find my discount codes? - If you click on Rewards in the bottom left of your screen, you'll see "My Discount Codes". At the bottom of the page, you'll find "My History", where the redeemed discount codes are listed.
• How long are Bloomopoints valid? - Bloomopoints are valid indefinitely.

For more information on earning Bloomopoints, please visit the page "Bloomopoints".